Hyundai – Heavy industries Europe

Managed services support

The rapid technological evolution places companies in a challenging position today. On one hand, they must continue supporting their existing IT infrastructure, while on the other, new technologies are constantly emerging. Contribute and its sister company, Bryxx, provide support in bridging this gap. Our consultants assist companies and their IT departments in navigating this challenge.

Hyundai Heavy Industries

One of our clients is Hyundai Heavy Industries Europe NV (HHIE). HHIE supplies machinery for heavy industries within the European construction sector, with a strong focus on operational performance and increasing the ease of use of their machines. We spoke with Mr. Ivan Goossens, IT Manager at HHIE, about his experience with our managed services.

“Our Oracle database is becoming increasingly important. Through the internet, we want to distribute more and more information to our dealer network, all of which is based on Oracle technology. As a result, our database has become critical, and it cannot go down; the impact on our business would be too great.”

“The contract with our previous provider lacked proactivity. The database was monitored to identify potential problems, but only quarterly, which was far too infrequent. Therefore, we considered other options and ultimately found the solution with the Bryxx managed services contract from Contribute.”

“At that time, we also transitioned from a UNIX to a Windows platform, upgraded our database, and switched from an application server to a WebLogic server. Moreover, Contribute had already successfully executed a number of smaller projects for us, which had built our trust in both Contribute and Bryxx. This made it the ideal time to choose their managed services.”

“Furthermore, with Contribute, we always receive clear reports on the work done to resolve specific issues. This allows us to potentially handle similar problems ourselves in the future. This is a reassuring feeling. We are not just paying for services; Contribute is truly helping us move forward. Additionally, it’s become clear that the monitoring system works fantastically. Being able to immediately see if something goes wrong gives us peace of mind. However, we still occasionally miss guidance on how to handle some alerts. But we have full confidence that we can work through this in one of the Service Level Management meetings.”

“We are extremely satisfied with the service, which is excellent and sufficiently proactive. If a table space starts filling up, and you notice it too late, you can’t fix it anymore. Proactivity ensures the continuity of your database, and that is crucial. On top of that, the consultants at Bryxx and Contribute are of very high quality. They provide the best expertise across all areas, and that gives us confidence!”